The means available for submitting complaints and suggestions in relation to the subject-matter, management and services at the Passive Class office are as follows:
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Submission in person or by mail to the general registries and public enquiry offices of the central services and peripheral offices of the Department, addressed to the bodies or agencies responsible, in accordance with the procedure laid down in Article 15 of Royal Decree 951/2005, of 29 July, establishing the general framework for improving quality in government.