Gobierno de España. Ministerio de Inclusión, Seguridad Social y Migraciones. Secretaría de Estado de la Seguridad Social y Pensiones - Dirección General de Ordenación de la Seguridad Social
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25 october 2020 12:01:42
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Quality indicators

  • Percentage of retirement pensions paid in the month following retirement. .
  • Percentage of family pensions paid in the month following the date on which the pension was requested or on which the required documentation was received..
  • Percentage of military pensions paid in the same month or the month following the receipt of military pension documentation.
  • Percentage of written enquiries answered in the maximum period of 7 days.
  • Percentage of queries received via the form available in the Civil Service website Consultation Box answered within 5 working days.
  • Percentage of calls answered in a time frame of less than 5 minutes.
  • Percentage of appointments offered within the maximum period of 15 working days, unless the interested party asks for an appointment at a later date.
  • Percentage of complaints and suggestions answered within the maximum period of 10 days.
  • Percentage of content updates published online in one working day as of receipt.