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25 october 2020 12:01:42
> Quality indicators
Percentage of retirement pensions paid in the month following retirement. .
Percentage of family pensions paid in the month following the date on which the pension was requested or on which the required documentation was received..
Percentage of military pensions paid in the same month or the month following the receipt of military pension documentation.
Percentage of written enquiries answered in the maximum period of 7 days.
Percentage of queries received via the form available in the Civil Service website Consultation Box answered within 5 working days.
Percentage of calls answered in a time frame of less than 5 minutes.
Percentage of appointments offered within the maximum period of 15 working days, unless the interested party asks for an appointment at a later date.
Percentage of complaints and suggestions answered within the maximum period of 10 days.
Percentage of content updates published online in one working day as of receipt.