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25 october 2020 12:13:17
> Our commitments
Retirement pensions shall be paid in the payroll of the month following retirement, ensuring there is no interruption of income.
Family pensions deriving from civil servants shall be paid in the payroll of the month following the date of application for the pension or receipt of the required documentation.
Military pensions shall be paid in the same month’s payroll or that of the month following receipt of the military pension documentation.
Written queries shall be answered within a period of not more than 7 working days.
Queries received via the form available in the Civil Service Website Consultation Box will be answered within 5 working days.
Queries received by e-mail shall be answered within a period of not more than 5 working days.
The waiting time for calls to be answered shall be no longer than 5 minutes.
Appointments, to receive in-person assistance to obtain information on your future pension amount, shall be offered within a period of no more than 15 working days, unless the interested party asks for an appointment at a later date.
Written enquiries concerning the pension amount of civil servants close to retirement shall be responded to in a maximum period of 15 working days.
The deadline for responding to complaints and suggestions shall be no more than 15 working days.
Publication in one working day following receipt of new content received in the Civil Service Portal.