Gobierno de España. Ministerio de Inclusión, Seguridad Social y Migraciones. Secretaría de Estado de la Seguridad Social y Pensiones - Dirección General de Ordenación de la Seguridad Social
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25 october 2020 12:13:17
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Our commitments

 
  • Retirement pensions shall be paid in the payroll of the month following retirement, ensuring there is no interruption of income.
  • Family pensions deriving from civil servants shall be paid in the payroll of the month following the date of application for the pension or receipt of the required documentation.
  • Military pensions shall be paid in the same month’s payroll or that of the month following receipt of the military pension documentation.
  • Written queries shall be answered within a period of not more than 7 working days.
  • Queries received via the form available in the Civil Service Website Consultation Box will be answered within 5 working days.
  • Queries received by e-mail shall be answered within a period of not more than 5 working days.
  • The waiting time for calls to be answered shall be no longer than 5 minutes.
  • Appointments, to receive in-person assistance to obtain information on your future pension amount, shall be offered within a period of no more than 15 working days, unless the interested party asks for an appointment at a later date.
  • Written enquiries concerning the pension amount of civil servants close to retirement shall be responded to in a maximum period of 15 working days.
  • The deadline for responding to complaints and suggestions shall be no more than 15 working days.
  • Publication in one working day following receipt of new content received in the Civil Service Portal.